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Company information

CSR Qualitative Research Ltd is a qualitative market research agency with a registered office at Stephenson House, 158-160 North Gower Street, London NW1 2ND. The company has 12 employees and a turnover of approximately £2m pa

CSR recognises its obligations to act responsibly, ethically and with integrity in its dealings with staff, customers, suppliers, our community and the environment as a whole

1. Staff

We are committed to respecting human rights, diversity, health and safety at work, and nurturing the talents of each individual

CSR is an equal opportunities employer. We are committed to ensuring that everybody in our Company is treated with respect and is free from discrimination on the grounds of colour, race, nationality, religion, ethnic origin, age, sex, marital status, sexual orientation or disability. Our policy on equality and diversity in the workplace is monitored by our HR director. The Company takes all necessary steps to meet its responsibility in line with the Health and Safety at Work Act 1974 to provide a safe and healthy workplace for its staff, clients, suppliers and visitors. Our Health & Safety policy outlines the following commitments:

  • Provide safe, well-maintained working areas and buildings to prevent accidents or ill health

  • Regularly maintain machinery and equipment to ensure optimum and safe operation

  • Provide information, instruction or training as necessary to ensure employees avoid hazards and minimise risks

  • Make available welfare facilities to encourage the well-being and health of staff


Each member of staff at CSR has an annual performance review at which they and their manager collaborate to form a training and development plan. Training may be delivered in the form of external courses or on the job training. Developmental opportunities include a staff volunteering policy which also benefits the wider community

2. Customers

CSR is committed to being open, fair and honest in all its business dealings. These values are underpinned by a management ethos and company culture of honesty, openness, and supported by stringent financial accounting procedures

CSR supports the Corporate Social Responsibility policies of its clients wherever possible, offering discounted or pro-bono research services to their sponsored charities

3. Suppliers

CSR supports corporate social responsibility through the supply chain by choosing suppliers that support our ethical and environmental values. CSR has purchasing policies that cover office supplies and equipment, IT, recycling and staff transport

CSR is committed to building long term relationships with reputable local suppliers. The company has clear terms and conditions which are agreed by suppliers and payment terms are honoured. CSR also has a clear anti-bribery and corruption policy

4. Community

CSR is an active member of the local community, supporting local businesses and community

CSR supports the development of a local Business Improvement District (BID), a business led
partnership within the local geographical area. The main objective is to improve the
environment, street safety, develop area promotion and provide valuable ongoing support

CSR sponsors its staff to volunteer their time and skills to local community projects on a regular

5. Environment

CSR acknowledges its responsibility to respect and protect the environment. It has a clear
environmental policy that covers recycling of waste, energy conservation, green transport,
purchasing of paper & stationery supplies and sustainable technology


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